Dump Microsoft MB-230 File | New MB-230 Exam Sample

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Microsoft MB-230 exam is an excellent opportunity for professionals seeking to enhance their knowledge and skills in customer service operations and Dynamics 365. Passing MB-230 exam and obtaining the certification will validate the candidate's expertise in implementing and configuring customer service solutions using Dynamics 365, enhancing their career prospects and recognition as an expert in the field.

Microsoft MB-230 is a certification exam that focuses on the skills required to work as a Dynamics 365 Customer Service Functional Consultant. MB-230 Exam validates the candidate’s expertise in configuring, managing, and implementing Microsoft Dynamics 365 Customer Service solutions. Microsoft Dynamics 365 Customer Service Functional Consultant certification ensures that the candidate has the necessary knowledge and skills to meet the customer’s business requirements and provide a seamless customer service experience.

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Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q219-Q224):

NEW QUESTION # 219
You need to select the steps to create a new macro that will automate opening a new case creation form.
Which four actions should you recommend be performed in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation:


NEW QUESTION # 220
You need to create a new agent script for the agents.
Which five actions should you recommend be performed in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation:


NEW QUESTION # 221
You are implementing Omnichannel for Customer Service for a call center.
The call center's requirements for the implementation are as follows:
When a new chat conversation is started, the Customer Summary and New Case form tabs must be open.
The Customer Summary tab must be the primary tab during the conversation.
Agents must be able to close the New Case form tab.
Agents must not be able to close the Customer Summary tab.
You need to configure the tabs.
Which configuration should you use for each tab? To answer, drag the appropriate types of account information to the correct SMS channel provider. Each type of account information may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation
Graphical user interface, text, application Description automatically generated


NEW QUESTION # 222
A customer service organization plans to implement knowledge management for a custom entity named Root Cause Analysis.
Users must be able to search, link, and rate knowledge articles. Users must be provided with suggested knowledge articles.
You need to configure Dynamics 365 for Customer Service.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

Answer: B,D,E


NEW QUESTION # 223
A company uses Dynamics 365 Customer Service and Microsoft Teams.
A project requires the creation of an automated tool to provide recommendations when addressing specific client needs. The tool must be interactive and allow agents to best serve their client base. All communications will be run through Teams chat You need to configure the smart assist chatbot In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation:
* Configure the chatbot App settings file12.
* Publish the webapp to the Microsoft Azure tenant12.
* Update the chatbot messaging endpoint12.
* Enable the Teams channel12.
* Set the Smart Assist Admin configuration3.
* Test the chatbot12.
For more information, you can refer to the following links:
* Build a smart assist bot
* Manage smart assist


NEW QUESTION # 224
......

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